Refund policy

Last updated: October 26, 2026

Damaged or Incorrect Items

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Items are eligible for a free re-order or refund if a valid photo showcasing the damaged or incorrect items is sent within 7 calendar days of delivery. Only items that were damaged or proven incorrect will be replaced.

Exceptions and non-returnable items

Our items are considered food items, and are not eligible for return.

If you experience any issues with your order, please contact us immediately.

Exchanges

Contact us to ask about exchange options. A valid photo showcasing damaged, missing, or incorrect item(s), must be shown in order for us to determine which items to exchange. All photos must be sent within 7 calendar days of delivery.

Refunds

We will notify you after we receive and inspect your request and photos, to let you know whether the refund or exchange was approved. If approved, you will be refunded to your original payment method, unless a replacement was agreed upon. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a replacement, refund, or report damaged items, please contact us at firstpunchcoffee@gmail.com or use the contact details in our contact information policy.